DU E-sim: How to Get it?


Key Points of eSIM | Personal | du™ Website

  • eSIM Technology: An eSIM (Embedded SIM) is the latest technology where the SIM module is embedded in the mobile device, unlike traditional SIM cards that can be swapped out.
  • Service Offerings: The website caters to both consumer and business needs, with options available in Arabic and English.
  • Navigation: The website provides sections for devices, mobile plans, internet and TV services, support, quick pay, quick recharge, and account management.
  • eSIM Setup: Instructions and information are provided on how to set up an eSIM and get started with the du network. Existing customers can switch from a physical SIM to an eSIM, while new customers can obtain a new eSIM mobile connection.
  • MultiSIM Service: To use multiple SIMs with the same mobile number simultaneously on different devices, customers are advised to have the MultiSIM service.
  • Charges: The eSIM incurs a one-time charge depending on the scenario: AED 20 for transferring from a physical SIM to an eSIM, AED 55 for subscribing to a new Prepaid connection, and AED 125 for subscribing to a new Postpaid connection.
  • Terms and Conditions: Users are encouraged to visit the page for the full details of the latest terms and conditions.
  • Support and Contact: The website provides access to frequently asked questions (FAQs), career opportunities, information about the company, investor relations, customer support, store locations, app downloads, and social media links.
  • Copyright and Legal: The content on the website is copyrighted by EITC, and there are links to the site map, terms and conditions, and legal information.
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Key Takeaway: The eSIM | Personal | du™ website offers information and services related to eSIM technology, including setup instructions, service charges, and support options. Customers can switch to eSIM, explore different plans, and access various resources provided by du.

Table of Contents


The eSIM comes with a one-time charge of:

  • AED 20 if you’re transferring from a normal SIM to an eSIM.
  • AED 55 if you are subscribing to a new Prepaid connection.
  • AED 125 if you are subscribing to a new Postpaid connection.


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